Returns & Refunds
Draft — October 2026
30-day returns
Not the right gift? Return unused items in their original packaging within 30 days of delivery. Email [email protected] with your order number and we will send return instructions. Refunds go back to the original payment method within 14 days of receiving the return.
Damaged items
If an item arrives damaged, send us a photo within 7 days and we will replace it or refund you in full, including shipping.
Right of withdrawal (EU consumers)
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, acquire physical possession of the goods. To exercise it, inform us (Looglo LLC, 1309 Coffeen Avenue, Ste 7694, Sheridan, WY 82801, USA, [email protected]) by a clear statement. We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after receiving your notice; we may withhold reimbursement until we have received the goods back. You bear the direct cost of returning the goods.